PRIVACY POLICY
General
Enborne Vineyards Limited takes the privacy of our website visitors very seriously and is committed to protecting and respecting that privacy. This policy describes the type of information we collect, how it is collected and how we use and process it. Please note that this policy only applies to personal information obtained by us and not from other sources.
This policy has been drafted in accordance with the General Data Protection Regulation (“GDPR”) and the Privacy and Electronic Communications (EC Directive) Regulations 2003. We may update this policy from time to time by posting a new version on our website. It is advisable to check our website periodically to check for any update.
By using our website, you consent to this policy and agree to its terms.
We are a Data Controller of your information for the purposes of GDPR and any other data protection legislation in force in England for the time being.
If you have questions, require more information, wish to update, change or delete any personal information we hold or have a concern or wish to make a complaint about the way in which we have handled any personal information about you, do not hesitate to contact us at info@allangels.com or by mail to The Data Protection Officer, Enborne Vineyards Limited, Church Farm, Enborne, West Berkshire RG20 0HD. If you are not satisfied with our response to your complaint, you have a right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/
Type of information we may collect from you, process and use
We may collect and process data about you that includes:
· Information you give us voluntarily, for example by registering to use our site, searching for a product or service, participating in a promotion or survey, placing an order, filling in forms on our site or by communicating by phone, e-mail or in some other way. The information you give us may include your name, address, date of birth, e-mail address and phone number, financial and credit card information and other personal information.
· Information we collect about you. Each visit by you to our site may result in the automatic collection of:
o technical information, including your IP address, geographical location, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
o information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time);
o products you viewed or searched for; and
o page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs),
and methods used to browse away from the page and any phone number used to call our customer service number.
· Information we receive from other sources, eg. business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies.
· Cookies. A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. Most browsers allow you to refuse to accept cookies although this may affect your experience.
Our site is not intended for people under the age of 18 and we do not intentionally collect information from such people. If you are aware that such a person has provided us with personal information, please contact us to request its deletion.
Use of personal information
The types of circumstances in which we may use your personal information include:
· To provide products and services ordered by you and to arrange for shipping,
· To send you informational and promotional content in accordance with your marketing preferences. We will only do this if you have opted in to receive our newsletter and marketing communications or if we think you may be interested in another product based on your previous buying history. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
· To bill and collect money owed to us. This includes sending you invoices and contacting you if we need a different credit card number. We may use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and credit card payments.
· To communicate with you about a purchase you have made and to provide customer support.
· To enforce our Terms and Conditions and applicable law.
· To protect your interests, or the interests of others (such as in the event of criminality such as identity theft, piracy or fraud).
· To meet legal requirements, or provide information to representatives (such as lawyers or accountants) to help us comply with legal, security or accounting requirements.
· To provide, support and improve the services we offer.
We may share your data with selected third parties. For example, we may share your information with:
· Our processor Shopify and analytics platforms
· Internet hosting providers to host the site, related infrastructure, services and applications.
· Contact management systems to send emails, instant messages, social media messages and SMS messages.
· Payment providers.
· Couriers who will deliver our Products to you.
We may also disclose your information to third parties where we believe that the disclosure is:
· Required by law, or in order to comply with judicial proceedings, court orders of legal or regulatory proceedings.
· Necessary to protect the safety of our employees, our property or the public.
· Necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction.
Social media and third party websites
· Our site includes social media features and these features may collect information about your IP address and which page you are visiting on our site. Any information you send us via social media is at your own risk. We cannot control the actions of other users of these platforms or the actions of the platforms themselves.
· Our site may include links to third party websites and if you submit personal information to any of those sites, your information is governed by their privacy policies not this privacy policy.
You may instruct us to inform you of what personal information we hold about you. We reserve te right to charge a fee for that information and to refuse access to that information unless and until valid proof of identity is provided.
In certain circumstances, you have the following data protection rights:
· The right to access, update or to delete the information we have on you.
· The right of rectification.
· The right to object.
· The right of restriction.
· The right to data portability.
· The right to withdraw consent.